IT & Data Security · Cherry Hill, NJ · Chesterbrook, Pennsylvania · Philadelphia, PA
Description
Are you a tech-savvy problem-solver with a passion for helping others? We're seeking a dedicated and enthusiastic Help Desk Support Technician to join our growing team! In this role, you'll be the first point of contact for our employees, providing top-notch technical support and ensuring a smooth and productive work environment.
What You'll Do:
- Be the go-to person for resolving technical challenges, from troubleshooting software glitches to setting up new workstations.
- Manage incoming support requests via our ticketing system, ensuring timely resolution and adherence to SLAs.
Configure and maintain computer hardware and software, including Windows 10/11, MacOS, Microsoft Office Suite, and peripheral equipment.
- Assist in managing system images and maintaining accurate inventory records.
- Provide on-site and remote support, empowering employees with the tools and knowledge they need to succeed.
- Train end-users on conference room technology and other internal systems.
- Collaborate with our IT Admin team to manage equipment and software licenses.
- Contribute to a positive and collaborative team environment, escalating complex issues as needed.
- Maintain accurate documentation and contribute to the continuous improvement of our support processes.
What You'll Bring:
- 1-2 years of experience in a Help Desk Support role, demonstrating a proven track record of resolving technical issues.
- Solid understanding of Active Directory, Office 365 administration, and Windows 10/11 troubleshooting.
- Proficiency in Microsoft Office Suite applications and strong hardware troubleshooting skills.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
- A proactive and customer-centric approach, with a passion for providing exceptional service.
- Strong organizational and multitasking abilities, with a keen eye for detail.
- A desire to learn and grow in a dynamic environment.
Bonus Points:
- A+ Certification or similar
- Experience with Linux/MacOS
- Familiarity with ConnectWise Manage/NinjaRMM
- Knowledge of AWS
Physical Requirements:
- Ability to climb under desks and lift equipment.
- Reliable transportation for travel between offices.
- Availability for occasional extended and on-call hours
ALL FOR GOOD
CMI/Compas was built on inclusion and diversity. It is in our DNA and core values. Challenging the norm is where we started and it’s what drives us as a health leader, indispensable partner, and home for our employees. We are a group of hearts and minds who want to make a difference and celebrate being different, to give voice to and truly hear our people and our partners. We believe in more than “all”. We believe in “all for good.”
CMI Media LLC and Compas, Inc., are an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability. We believe in creating a dynamic work environment that values diversity and inclusion and strives to recruit a diverse slate of candidates to help us achieve that goal.
We will not accept resumes or candidate submittals from employment agencies or outside recruiters.
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